Artificial Intelligence comes to Recruitment!
A Swedish recruitment agency, TNG, has been using an artificially intelligent robot called Tengai to do test interviews in place of a human recruiter. Starting in May the robotic head will begin interviewing candidates for real jobs with the goal of eliminating the biases human recruiters bring to the hiring process. This has been lauded as an example of AI eliminating discrimination rather than amplifying it.
Tengai is being tested on various applicants to ensure that the biases of its programmers are not transferred to her functioning. The designers from Furhat Robotics, an AI startup company, will also have to check Tengai’s algorithms every now and then to ensure biases of its own do not start to emerge – showing that it’s not only humans that take shortcuts.
After initial interviewing, the plan is that Tengai provides a human recruiter with a transcript of candidates’ answers so that they can decide whether to progress the person to the next stage.
Eventually, Furhat Robotics hopes to program the robot to make its own decisions on which applicants should proceed to the next round of interviews
So, it seems that Tengai the robot is to be entrusted with screening/first round interviews but that humans will take over thenceforth. Why is this? Why allow human imperfections at the most important stages of the recruitment process? The answers are straightforward:
- By broadening the base of candidates with unbiaised screening we are already taking a massive step forward in diversifying our workplaces enabling decision makers to see beyond the usual ‘types’ put before them.
- There may be ‘soft skills’ that you need in a recruit that are hard for a robot to judge. Does this person see things from a different perspective from the hiring decisionmaker? Yes? That’s great – that’s what we need around the boardroom; around the technical innovation table; around the maintenance response unit. If everyone thinks the same, there will be no progress, no learning from each other. There will be more group think, more mistakes.
- Artificial intelligence is great but we know that as well as logic and non-prejudiced thinking, a good hire needs to match the EI, or Emotional Intelligence, required in the job for interactions with colleagues and clients.
Even with a robot providing a long list, using a research-driven executive search agency will still save you time and money on hires and mis-hires!
Moreover, using a top-end executive search agency like Populus Select will merge the need for the bespoke and personal in your hiring strategy with the impersonal, logical approach to find the perfect fit. Already working with clients who are using and developing leading edge technologies in their global products and systems, Populus is ahead of the curve in recruiting the technologically-advanced talent using its logical but tailored approach.
Furhat has an English-language version of the robot in development, with plans for roll-out in early 2020.
With an increasing focus on scientific delivery in the recruitment world, the personal service for which Populus is renowned will ensure we deliver your assignment with care.